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EXCELLENTTrustindex verifies that the original source of the review is Capterra. Excellent Customer Support Overall: Very positive and knowledgeable, excellent company to partner with. RezStream works well for our boutique hotel. Pros: Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question. Cons: Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back.Posted onTrustindex verifies that the original source of the review is Capterra. Excellent choice Overall: My experience has been perfect! From set up to integrations, along with excellent customer service, even on a Sunday, it has been great. Pros: Just enough structure and reporting capabilities; great price for service provided; ease of use for any user. Cons: There is nothing not to like absolutely a flawless product. Love the payment processing integration .Posted onTrustindex verifies that the original source of the review is Capterra. Excellent platform would recommend to anyone Overall: I have been using rezStream for 6 years now and I have always had my questions answered quickly and had ease of use with this platform. I have never had a issue and the updated add on like direct payments and connections to VRBO and booking.com are great! Pros: I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals. Cons: I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate.Posted onTrustindex verifies that the original source of the review is Capterra. Good Team and they make it easy for me. Overall: Very Good! Each and everytime over an extended period of time. Great Team of folks that want to be helpful. Pros: They have always been very helpful for many years. Good response and will to be helpful, on each occasion . Cons: Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied .Posted onTrustindex verifies that the original source of the review is Capterra. Great, very easy to navigate! Overall: Overall, my experience with rezStream was positive. The system was reliable, easy to learn, and helped streamline our day-to-day operations—from managing reservations to handling guest communications. Their customer support was also a strong point—always prompt and helpful. While there were a few limitations in terms of customization and integrations, it served our small property well and improved efficiency. Pros: Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance Cons: Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly.Posted onTrustindex verifies that the original source of the review is Capterra. Switching from Cloudbeds to rezStream Overall: People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept. Pros: Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds. Cons: Minor issue - would be good to get itinerary of onboarding process/training ahead of timePosted onTrustindex verifies that the original source of the review is Capterra. GREAT Service ALWAYS Overall: GREAT! We are grateful for all the time [sensitive content hidden] spent with us explaining the product without being pushy. Making us feel comfortable Pros: We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business. Cons: We do not have a con. All of our experiences have been good.Posted onTrustindex verifies that the original source of the review is Capterra. Awesome customer service Pros: $3 Cons: Absolutely nothing!!! They go above and beyond for there customers!!Posted onTrustindex verifies that the original source of the review is Capterra. The software does what it needs to do Overall: I find it easy to use and the support is awesome Pros: It works very well and the support staff our great Cons: The fact that you can not reinstate a canceled reservationPosted onTrustindex verifies that the original source of the review is Capterra. Excellent software Pros: All features and the cooperation with the people at rezstream Cons: Noting that we are not happy with! All perfect