rezStream Cloud Frequently Asked Questions
This FAQ page answers the most common questions about rezStream Cloud, our property management software and marketing services built specifically for independent lodging properties. If you own or operate a resort, cabin rental, B and B, inn, motel, small hotel, campground, or similar property, this FAQ page is designed to give you clear, honest answers.
General Product Fit
What is rezStream Cloud?
rezStream Cloud is a web based property management system designed for independent lodging properties. It helps you manage reservations, rates, availability, housekeeping, payments, reporting, and online bookings in one place.
Who is rezStream best for?
rezStream is built for independent property owners and operators who want powerful features without enterprise complexity. Our customers include resorts, cabin and cottage rentals, B&Bs, inns, motels, small hotels, campgrounds, and glamping properties.
What types of properties use rezStream?
rezStream is commonly used by family resorts, cabin rentals, B and Bs, inns, independent motels and hotels, vacation rentals, campgrounds, and seasonal properties. Many customers manage multiple unit types such as cabins, rooms, campsites, boats, or slips.
Is rezStream good for very small properties?
Yes. rezStream supports properties with as few as one unit. Many of our customers operate fewer than fifteen rooms, cabins, or rentals.
Is rezStream built for independent operators?
Yes. rezStream was designed specifically for independent lodging businesses, not large chains. The software focuses on flexibility, ease of use, and real world operational needs.
Pricing and Contracts
How much does rezStream Cloud cost?
rezStream uses a flat monthly pricing model based on your property and selected features. Pricing is simple and transparent without commission on bookings.
Do you charge commissions on reservations?
No. rezStream does not charge commission on reservations. All bookings are yours without percentage based fees.
Are there hidden fees?
No. rezStream pricing is straightforward. There are no hidden booking fees or surprise charges.
Do you offer seasonal pricing discounts?
Yes. rezStream offers discounted pricing for seasonal properties that close during part of the year while still providing full access to the software.
Do you offer annual billing discounts?
Yes. Customers who choose annual billing receive a discount compared to monthly billing.
Can I change plans later?
Yes. rezStream offers multiple software levels and allows you to adjust your plan as your business needs change.
Setup and Onboarding
How long does onboarding take?
Onboarding timelines vary based on property size and data complexity, but most properties are fully set up within a few weeks.
Do you migrate data from other software?
Yes. rezStream provides data conversion from many other property management systems as part of onboarding.
Do you provide training?
Yes. rezStream includes guided onboarding and training to ensure you and your staff are comfortable using the system.
Will someone help me set up rates and rules?
Yes. Our onboarding team helps configure rates, restrictions, unit types, and booking rules based on how your property operates.
Integrations and OTAs
Does rezStream connect to Airbnb?
Yes. rezStream includes a channel manager that connects to Airbnb to sync availability, rates, and reservations.
Does rezStream connect to VRBO?
Yes. rezStream integrates with VRBO through its channel management tools.
Does rezStream connect to Booking.com?
Yes. rezStream connects with Booking.com to keep inventory and pricing in sync.
Does rezStream connect to Expedia?
Yes. rezStream integrates with Expedia and other major online travel agencies.
How does the channel manager work?
The channel manager automatically syncs availability, rates, and reservations between rezStream and connected OTAs to help prevent overbookings.
Operations and Front Desk
Can multiple staff members use rezStream?
Yes. rezStream supports multiple users with permission based access for owners, managers, front desk staff, and housekeeping.
Does rezStream track housekeeping?
Yes. rezStream tracks room and unit cleanliness status and allows you to assign housekeepers and generate housekeeping reports.
Does rezStream support weekly rentals?
Yes. rezStream is well suited for resorts and properties that require weekly rentals such as Saturday to Saturday or Friday to Friday stays.
Can guests rebook at checkout?
Yes. rezStream supports rebooking guests at checkout, which is especially useful for repeat resort guests.
Support and Reliability
What kind of support does rezStream offer?
rezStream provides knowledgeable support from a team that understands independent lodging operations. Support is available 24/7/365 via phone, in-app chat, and email.
Is rezStream cloud based?
Yes. rezStream Cloud is fully web based and does not require local software installation.
Does rezStream work on mobile devices?
Yes. rezStream works on phones, tablets, and computers through a modern web browser.
Is rezStream secure?
Yes. rezStream is hosted in a secure environment with regular updates and data protection measures.
Did We Answer All Your Questions in Our FAQ?
If not, feel free to chat with a member of our team, and we’ll make sure to answer any more specific questions you may have.
